FAQs

Browse our shop, add products to your cart, and proceed to checkout. You can checkout as a guest or create an account for faster future orders and order tracking.

Once your order is shipped, you will receive an email with the tracking number and courier details. You can also log into your account and check the order status under “My Orders”.

You can request modifications or cancellation before the order is shipped. Contact us immediately at contact@ericfavre.in or call +91 93552 00030. Once shipped, orders cannot be cancelled and must follow our return process.

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and access your order history.

• Delhi NCR (Delhi & Haryana): &rupee;49 flat rate — FREE on orders above &rupee;999
• Rest of India: &rupee;99 flat rate — FREE on orders above &rupee;1,499

See our complete Shipping & Delivery page for details by state.

• Delhi NCR: 3–5 business days
• Rest of India: 5–10 business days

Delivery timelines are estimates and may vary due to logistics or unforeseen circumstances.

Yes, we deliver to all 28 states and 8 union territories across India, including remote areas. Delivery to remote locations may take slightly longer.

Our courier partner will attempt delivery up to 2–3 times. If delivery fails, the package will be returned to us and we will contact you to arrange re-delivery.

• Razorpay: Credit/Debit cards, UPI, Net Banking, Wallets
• PayU: Credit/Debit cards, UPI, Net Banking, Wallets
• Cash on Delivery (COD)

All online payments are processed through secure, PCI-DSS compliant gateways.

Absolutely. Our website uses SSL encryption and all payments are processed through Razorpay and PayU — India’s leading PCI-DSS certified payment gateways. We never store your card details.

COD is available for most PIN codes across India. Availability is checked automatically at checkout based on your delivery address.

Yes, a GST-compliant invoice is sent to your email upon order confirmation. You can also download it from your account under “My Orders”.

Yes, all products sold on ericfavrestore.in are 100% authentic and imported directly from Eric Favre Laboratoire, France. We are the official India distributor. Every product is FSSAI approved.

All Eric Favre supplements are formulated in European laboratories following strict GMP and ISO 22000 standards. They are FSSAI approved for sale in India. We recommend consulting a healthcare professional before starting any supplement regimen.

All products have a minimum shelf life of 12 months from the date of purchase. The exact expiry date is printed on each product packaging.

Most of our products are vegetarian-friendly. Each product page clearly mentions the ingredients and dietary information. Whey protein is derived from milk (vegetarian). Check individual product pages for specific details.

Store in a cool, dry place away from direct sunlight. Keep the container tightly sealed after each use. Do not refrigerate unless specifically mentioned on the packaging.

We offer a 7-day return window from the date of delivery. Products must be sealed and in original packaging. Opened supplement containers cannot be returned for hygiene reasons. See our full Refund & Return Policy.

1. Contact us within 7 days at contact@ericfavre.in or call +91 93552 00030
2. Provide your order number and reason for return
3. Include photos for damaged/defective items
4. Our team responds within 24–48 hours with return instructions

Refunds are processed within 7–10 business days after we receive and inspect the returned product. The refund is credited to your original payment method. For COD orders, refunds are made via bank transfer (NEFT/IMPS).

Contact us within 48 hours of delivery with photos of the damage. Do not discard the packaging. We will arrange a replacement or full refund at no additional cost to you.